Data Sharing Agreements usually have specific details about how data can be accessed and used, check you are abiding by the agreement if you work under one. 
Check that remote working is possible within the scope authorised by the Information Asset Owner (generally for research this will be the study PI). If you are using Remote Desktop in order to carry out your work and not just access data please help us understand this work by completing this one minute survey. Therefore, to ensure your data that is only locally stored on that machine is safe and available to you we urge you to immediately copy such data to the DataStore central storage service or a University cloud storage service (such as Onedrive or Sharepoint) in line with data sharing agreements or relevant information governance policies wherever possible – please see this guide to storage options for research data to see the options available. You will be able to access this data once this is done following the Off-site Working guides. Research data storage optionsīecause access to University buildings is now very restricted, technical support staff will not be able to physically resolve any issues that arise with your computer in a University building. Remote Desktop is a way to connect to and use your desktop computer in a University building from your devices at home. TeamViewer is a remote PC control and sharing tool that allows you to remotely control a partner’s computer to provide online assistance.In the current ongoing situation as each of us look to manage working from home, you may require to connect to your desktop computer in a University building – although it should be emphasised that most people do not need to do this. If you haven’t updated yet to the latest version, download TeamViewer 12. For servers, it supports Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, and Windows Server 2012 R2. TeamViewer supports Windows XP, Windows Vista, Windows 7, Windows 8.x, and Windows 10. 
If the TeamViewer application is not running on the other computer, you will not be able to establish connection.Īlso, make sure your computer meets the requirements to run the application. To do that, first, both computers should have TeamViewer installed and second, the TeamViewer application should be running on both machines. If you are using a computer from your office and you want to connect to your computer at home, that’s possible with TeamViewer. TeamViewer Error – A Connection Could Not Be Established Reason Unknown
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